Customer Service Representative II

National Veterinary Associates • Clarksville, TN

83d • $12

About The Position

Eastview Veterinary Clinic is seeking a Customer Service Representative (CSR) who thrives in a fast-paced, client-focused medical environment. As the first and last point of contact for our clients, the CSR plays a vital role in creating an efficient, welcoming, and compassionate experience for every pet and their owner.

Requirements

• Minimum of 3 years of experience in a veterinary, medical, or healthcare-related customer service role (required)
• Strong verbal and written communication skills
• Proficient with Excel, digital records, and client communication software
• Detail-oriented, dependable, and capable of multitasking under pressure
• Knowledgeable in basic animal care and veterinary procedures
• Passion for educating clients and delivering high-quality care experiences
• Team player with a professional, compassionate demeanor

Nice To Haves

• Prior experience in a walk-in or fast-paced medical/veterinary clinic
• Confident discussing preventative care, treatment recommendations, and common veterinary concerns
• Interest in growing within the veterinary field and supporting clinic goals

Responsibilities

• Provide excellent and expeditious client service both in person and over the phone
• Greet clients, answer questions, and offer support in a friendly and professional manner
• Process incoming and outgoing patients, handle billing and payments, and manage invoices and estimates
• Answer and triage phone calls, including emergency cases and routine inquiries
• Manage scheduling, voicemails, emails, and other communication platforms (e.g., AllyDVM, Express ER)
• Maintain accurate client and patient records within the practice management software
• Handle incoming and outgoing mail and organize clinic communications
• Monitor and maintain cleanliness of the client waiting area and lobby
• Educate clients on basic animal care, vaccines, wellness plans, and preventative medications
• Escalate complex issues to senior staff or management when necessary
• Support the veterinary team with basic patient handling and care as needed

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with employer match
• Paid time off (including sick time)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services