Customer Service Representative II

Norwalk Hospital Association • Norwalk, CT

314d • $17 - $33

About The Position

The position involves providing scheduling, insurance verification, billing, and maintenance of appropriate files and databases for a variety of rehabilitation programs. The individual will act as a liaison between patients, therapy staff, and physicians, utilizing professional interpersonal skills when dealing with customers on a daily basis.

Requirements

• High School graduate or G.E.D.
• 3-5 years clerical/administrative experience in a high volume, customer service oriented office environment.
• Familiarity with medical terminology, insurance verification, authorizations, diagnosis codes, billing, and patient scheduling.
• Effective interpersonal skills and strong communication skills.
• Experience working in an Outpatient environment with PT, OT, SPL, and Aud or Physicians Office environment service desirable.

Nice To Haves

• Additional post high school courses at college or secretarial school preferred.

Responsibilities

• Demonstrates the ability to receive an incoming telephone call in a pleasant, professional manner.
• Answers phone in a timely manner in accordance with department policy.
• Records and delivers messages to the appropriate personnel in a timely manner.
• Accurately schedules/pre-registers a new evaluation using the pathways set up in accordance with department guidelines.
• Schedules recurring appointments for single and multi-service patients in accordance with department guidelines.
• Provides the health professional with their patient schedules in accordance with department guidelines.
• Executes weekly projection for patient appointments in accordance with department guidelines.
• Obtains correct and accurate information from new patients for registration and scheduling purposes.
• Executes the 'PC' account to transition to an 'RC' account at time of registration.
• Enters an ICD-9 code relating to the diagnosis with accuracy.
• Ensures that information obtained for insurance verification/authorization is entered accurately and in a timely manner.
• Enters charges accurately and in a timely manner in accordance with hospital/ACRM billing guidelines.
• Opens & closes batches, debits/credits accounts, discharges accounts, enters no-shows & cancellations, makes corrections and enters re-eval dates as per department guidelines.
• Maintains the receipt book for post rehab, co-pays and petty cash per department guidelines.
• Receives and distributes incoming/outgoing deliveries and mail efficiently.
• Responsible for training new staff on the Eclipsys system.
• Responsible for invoicing monthly bills for the outpatient service.
• Demonstrates the seven core values of ACRM: flexible, dependable, efficient, team player, compassion, integrity, respect.
• Demonstrates flexibility in covering co-workers and performing other duties as directed.
• Performs other duties as assigned.
• Fulfills all compliance responsibilities related to the position.

Benefits

• Generally pleasant working conditions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED