Customer Service Representative II
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About The Position
At Thermo Fisher Scientific Inc., we are offering a unique opportunity for a Customer Service Representative II to join our team and provide world-class customer service to our existing and new customer base. In this role, you will collaborate closely with our sales, service, and management teams to ensure maximum customer satisfaction. Your exceptional communication skills will be crucial in effectively exchanging information among team members. As a Customer Service Representative II, you will be expected to adhere to Thermo Fisher Scientific expectations, consistencies, and procedures to consistently deliver exceptional customer service. You will collaborate closely with our sales, service, and management teams to enhance customer satisfaction and build strong relationships with our customers. Effective communication and information exchange among team members will be essential to ensure seamless coordination and efficient problem-solving. You will support Practical Process Improvement (PPI) methodology and actively participate in initiatives to drive continuous improvement and operational excellence. Successfully completing all required department and company training goals and expectations will be necessary to continuously enhance your skills and knowledge. In this role, you will answer a large volume of customer calls in our divisional call center and direct callers to the appropriate company within Thermo Fisher to ensure prompt and accurate resolution of inquiries. You will process telephone orders placed with verbal purchase orders or credit card information, ensuring accuracy and efficiency. Acting as the liaison between the customer and internal contacts, you will effectively manage and resolve any issues or concerns raised by customers. Meeting defined goals within upper and lower control limits will be crucial to maintain overall department service levels and contribute to our commitment to excellence.
