Customer Service Representative II (Full-Time)

City Of Mount Dora • Mount Dora, FL

379d • $35,214 - $45,178

About The Position

The Customer Service Representative II serves as the primary point of contact for the City of Mount Dora, providing professional assistance to the public. This full-time position involves a variety of clerical, record-keeping, and customer service duties related to City services, requiring a high level of professionalism and the ability to work independently under general supervision.

Requirements

• High School diploma or GED.
• Minimum three (3) years of customer service experience.
• Must be bondable.
• Valid Florida Driver License.
• Completion of National Incident Management System (NIMS) training within 6 months of probation.

Responsibilities

• Greets and assists customers with inquiries regarding City utility services and general information.
• Performs customer service functions independently, using initiative and judgment.
• Receives and processes customer payments for utility and other services, including cash transactions.
• Counts and balances all cash and payments received.
• Maintains records, posts data, and performs arithmetic calculations accurately.
• Updates customer files and enters data for new and terminated customers.
• Answers inquiries via telephone, in person, and by mail.
• Prepares bank deposits as needed.
• Interprets and applies City policies and procedures in daily operations.
• Prepares and completes work orders for various City services.
• Reviews customer and utility data to resolve billing complaints and inquiries.
• Utilizes various computer software applications for daily tasks.
• Operates general office equipment and assists with customer service functions.
• Provides training and mentoring to newly hired Customer Service Representatives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED