Customer Service Representative II (Air Export)

CMA CGM•Melrose Park, IL

54d•$26•Onsite

About The Position

Summary: Moves product and material using several sources of manual or equipment operation. Verifies information, prepares orders and completes appropriate documents; typically involves more complex equipment, multiple cells or operations, and advanced or non-standard requirements. Responsible for a wide range of activities that drive exceptional customer experience. Facilitating customers shipping request for air exports and coordinating it throughout the CEVA organization. Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices. Focus is with external and end customer contract. Providing a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer service. Reviewing, completing, and processing various degrees of documents and databases regarding orders, shipments, and requests. Providing support researching issues and developing recommendations to resolve issues regarding fulfilment, planning, timing, status, and confirmation. Assisting in the review and implementation of customer service policies, practices, and programs to meet organizational, operations, and management needs. Assisting to ensure compliance with applicable laws, rules and regulations; receiving guidance and direction or escalates when required. Documents and maintains the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization. Ensuring costing of services, profitability of shipment, within the timeframe consistent with company policy. Communicating with co-workers to provide and receive direction. Performs other duties as assigned.

Requirements

High School or secondary school, or equivalent education and experience if often accepted.
Three to five years of related experience in Ocean services or operational area.
Intermediate knowledge of customer service principles and practices.
Analytical skills and good service orientation.
Intermediate understanding of basic office software (MS, CRM, tracking and tracing logic).

Responsibilities

Responsible for a wide range of activities that drive exceptional customer experience.
Facilitating customers shipping request for air exports and coordinating it throughout the CEVA organization.
Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices.
Providing a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer service.
Reviewing, completing, and processing various degrees of documents and databases regarding orders, shipments, and requests.
Providing support researching issues and developing recommendations to resolve issues regarding fulfilment, planning, timing, status, and confirmation.
Assisting in the review and implementation of customer service policies, practices, and programs to meet organizational, operations, and management needs.
Assisting to ensure compliance with applicable laws, rules and regulations; receiving guidance and direction or escalates when required.
Documents and maintains the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization.
Ensuring costing of services, profitability of shipment, within the timeframe consistent with company policy.
Communicating with co-workers to provide and receive direction.
Performs other duties as assigned.

Benefits

competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.