BR 18 -CUSTOMER SERVICE REPRESENTATIVE I

RCB Bank•Ponca City, OK

8d•Onsite

About The Position

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. What we’re looking for: Someone responsible for providing exceptional service to customers opening and maintaining deposit accounts and suggesting and explaining products and services.

Requirements

Minimum one (1) year of proven customer service experience
Previous experience in banking and knowledge of banking processes
Basic clerical skills with the ability to manage multiple tasks effectively
High school diploma or GED

Nice To Haves

Previous CSR experience

Responsibilities

Open and maintain deposit accounts, executing all CIP requirements.
Understand all products and services and explain accurately when offering to customers.
Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.