Customer Service Representative I

Johnson & Johnson Innovative Medicine•Irvine, CA

2d•Remote

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech This is a remote role available in Irvine, CA within the USA. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply. We are searching for the best talent for a Customer Service Representative I.

Requirements

At least a year in customer service, order management, or supply chain experience — preferably in medical devices, healthcare, or life sciences.
Strong proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas).
Experience using ERP and CRM systems (major ERP platforms) and comfortable learning new systems.
Excellent verbal and written communication skills.
Strong analytical skills, attention to detail, and ability to prioritize under pressure.
Customer-focused with a collaborative mindset and strong stakeholder management skills.

Nice To Haves

Experience specifically with surgical or vision-care product portfolios.
Familiarity with allocation planning, demand/supply balancing, or inventory management tools.
Knowledge of regulatory and quality requirements for medical devices.

Responsibilities

Provide outstanding customer support by analyzing, processing and responding to customer and sales team needs.
Process orders and inquiries as needed, including those received via fax and email.
Promote our products through effective sales support and ongoing relationships with customers.
Advise customers on product availability and inventory status.
Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing.
Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
Assist with team initiatives as required.
Provide recommendation and alternatives on organizational improvements to facilitate cost reduction and improve business processes.

Benefits

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours