Customer Service Representative I
About The Position
SmartRent is looking for Customer Service Representatives to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You’ll play a crucial role in maintaining our friendly and personal rapport with our customers while our company scales in size.
Requirements
- Prior customer service experience.
- Excellent written and verbal communication skills.
- An excellent work ethic and attention to detail.
- Ability to multitask and handle customer issues over the phone, chat, email, and messaging.
Nice To Haves
- Prior experience taking calls directly from customers in a technical support capacity.
- Experience with support ticket systems (we use Intercom).
- Knowledge of Enterprise Hardware/Software or SaaS Solutions.
- Knowledge of Smart home devices and how to troubleshoot them.
- Bilingual (Spanish) is a big plus.
Responsibilities
- Answering calls from our customers and identifying initial issues.
- Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.
- Identifying and tasking issues which require involvement from our Engineering team.
- Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.
Benefits
- We offer a comprehensive and competitive benefits package designed to support your well-being and future.
- For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions.
- We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
