TPWD - Customer Service Representative I

Texas Parks and Wildlife Department • Concan, TX

36d • Onsite

About The Position

Fun traditions and beautiful scenery bring people back to Garner State Park time after time. Besides easy access to the Frio, the park offers many miles of hiking trails and camping options. Under the direction of the Office Manager, this position performs entry-level to routine administrative support work including daily office operations at Garner State Park. Provides customer service, performs revenue collection, accounting, and permit sales and automated camper registration. Performs clerical tasks to include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing. Interprets policies and provides information to park visitors. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Requirements

• Graduation from High School or GED.
• One year of experience in general clerical, cash handling or customer service work.
• Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

Nice To Haves

• One year of experience in clerical work such as accounting, typing, filing, record keeping, data entry.
• One year of experience in use of automation equipment or word processing and spreadsheet software.
• One year of experience in customer service.
• One year of experience working with the public and handling monies.

Responsibilities

• Performs entry-level to routine administrative support work including daily office operations at Garner State Park.
• Provides customer service, performs revenue collection, accounting, and permit sales and automated camper registration.
• Performs clerical tasks to include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing.
• Interprets policies and provides information to park visitors.
• Handles complaints and emergencies and interacts with a large volume of park visitors.
• Assists Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets.
• Conducts routine cleaning of park headquarters building.
• Performs additional duties as assigned.
• Complies with all Agency, Division and Branch rules, regulations and procedures.

Benefits

• Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities.
• Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program.
• For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Environmental Quality Programs
• Education Level: High school or GED
• Number of Employees: 1-10 employees