Customer Service Representative I - Little Rock, AR

Southern Bancorp•Little Rock, AR

6d•Onsite

About The Position

SOUTHERN BANCORP IS A DIFFERENT KIND OF BANK. AS A COMMUNITY DEVELOPMENT FINANCIAL INSTITUTION (CDFI), A SPECIAL CERTIFICATION DESIGNATED FOR INSTITUTIONS THAT SERVE PREDOMINANTLY UNDERSERVED COMMUNITIES, SOUTHERN BANCORP COMBINES TRADITIONAL BANKING AND LENDING SERVICES WITH FINANCIAL DEVELOPMENT TOOLS AND PUBLIC POLICY ADVOCACY TO HELP FAMILIES AND COMMUNITIES GROW STRONGER. INSPIRED BY THE PRINCIPLE THAT BUILDING NET WORTH DRIVES ECONOMIC OPPORTUNITY, OUR MISSION IS TO BE WEALTH BUILDERS FOR EVERYONE IN THE COMMUNITIES WE SERVE, WITH A FOCUS ON LOW-WEALTH AND UN(DER)BANKED POPULATIONS, AS WELL AS AN EMPHASIS ON BLACK AND BROWN INDIVIDUALS. JOB SUMMARY The Customer Service Representative (CSR) is a branch banking employee and performs the duties of a teller, CSA and loan assistant as needed. Provides prompt, efficient, and friendly services to customers, involving receipt and payment of cash, opens new accounts, and responds to customers' needs with suggestions appropriate to the Bank's products and services. Follows the established policies and procedures for these duties, in accordance with compliance requirements and the supervisor's direction.

Requirements

High School Diploma or equivalent
At least 2 years of banking, cash handling, retail, and/or customer service experience or an equivalent combine of secondary education is preferred

Responsibilities

Provide excellent customer service in person or by phone.
Explain services and products, assisting customers with selection.
Open and close various accounts (e.g., checking, savings, CDs, IRAs, safety deposit boxes).
Process deposits, withdrawals, check cashing, and verify cash and endorsements.
Redeem U.S. Savings Bonds, accept tax deposits, and process utility payments.
Sell money orders, cashier’s checks, and other bank services.
Process credit card cash advances, wire transfers, and loan payments.
Assist with loan applications, build loan files, verify collateral insurance, and handle late payment collections.
Maintain accurate signature cards and ensure compliance with account imaging and microfiche use.
Process night deposit and mail-in deposits.
Service ATMs as scheduled and assist with balancing vault cash and handling money shipments.
Accept "stop payment" requests, address changes, and distribute to the proper personnel.
Complete CTR reports as needed and prepare monthly and quarterly reports.
Research and resolve customer disputes regarding debit cards or account transactions.
Assist customers with safety deposit box access and account-related charges, including NSF fees.
Help customers balance checkbooks and understand account statements.
Maintain proper cash drawer levels, balance daily, and ensure cash security.
Participate in cross-selling bank and affiliate services.
Supervise tellers in the absence of the Branch Manager.
Train new employees and assist in identifying errors or outages.
Process customer orders for checks, ATM, and debit cards.
Prepare customer correspondence and address inquiries.
Process branch time records for payroll as needed.
Complete all required training and adhere to safety and compliance standards.
Perform any other related duties as assigned.

Benefits

401(k)/Roth plan with immediate eligibility and employer match up to 6%
Employee stock ownership plan
Discounted rate on primary home mortgage
Credit and housing counseling as well as free financial education tools available to customers and employees
Two medical plans available - low-deductible PPO plan or HDHP with Health Savings Account
Dental and vision insurance
Employer paid life and long-term disability insurance
Retirement plan with generous company match and employee stock purchase option
Voluntary life insurance options for employee, spouse, and children
Paid holidays and paid time off
Bonus plan
Opportunity for merit raises
Employee reward and recognition programs
Community service opportunities