Customer Service Representative I

Force America•Limerick Township, PA

36d•Onsite

About The Position

Overview: The Customer Service Representative supports our company divisions. They provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service Representative is a key role in our office. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job hazards are typical of an office environment. Physical Requirements: The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to go from phone call to phone call quickly and efficiently. Work is primarily sedentary in nature. Some physical requirements include sitting, walking, standing, bending, squatting, twisting, lifting, grasping, etc. EEO Policy: FORCE America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

High School Diploma or GED.
Post-secondary degree or 2 years of relevant work experience.
Basic analytical ability to understand significance of pricing and cost.
Strong communication skills, written and verbal, most often over the phone.
Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
Detail oriented and the ability to exhibit patience.
Experience with Microsoft applications to include Outlook, Excel, and Word.

Nice To Haves

Experience with assembly or working with customers, preferred.
Strong mechanical aptitude preferred.

Responsibilities

Partner with internal customer base to provide pricing, availability, and updates on order status.
Respond to overflow inquiries regarding common product lines, current orders, order escalation, and part availability.
Enter component and sub-assemblies for sales and quotes.
Administrative support including correspondence of email, fax, and providing return authorizations.
Maintain a minimum profit margin.
Complete component pricing and availability inquiries.
Assist inside and outside sales teams for research work, small projects, and pricing.
Partner with outside sales team to coordinate customer service needs for dedicated customer base.
Other duties as assigned.