Customer Service Representative I
About The Position
AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL PLAY A CRUCIAL ROLE IN PROVIDING EXCEPTIONAL SERVICE TO OUR DIVERSE CUSTOMER BASE. THIS POSITION OFFERS THE OPPORTUNITY TO UTILIZE YOUR COMMUNICATION SKILLS, PHONE ETIQUETTE, AND CUSTOMER SERVICE EXPERTISE TO ENSURE CUSTOMER SATISFACTION AND RETENTION. PHOENIX AMERICAN HAS BEEN A TRUSTED PROVIDER IN THE ADMINISTRATION OF VEHICLE SERVICE CONTRACT AND GAP WAIVER PROGRAMS SINCE 1985. WE ARE DEDICATED TO THE SUCCESS OF OUR ASSOCIATES BY OFFERING ADVANCED TECHNOLOGICAL SOLUTIONS TO DEALERS AND FINANCE COMPANIES, WHICH WILL ENHANCE THEIR PROFITABILITY WITH FLEXIBLE, AND FINANCIALLY STABLE F&I PRODUCTS. OUR EXTENSIVE EXPERTISE IN THE VEHICLE SERVICE CONTRACT INDUSTRY COMBINED WITH OUR LONGSTANDING INSURANCE PARTNERSHIP WITH MEMBERS OF THE NATIONWIDE® INSURANCE GROUP, RATED A+ XV (SUPERIOR), HAVE ESTABLISHED US AS A LEADER IN THE SERVICE CONTRACT AND GAP WAIVER INDUSTRY. JOIN OUR TEAM AS A CUSTOMER SERVICE REPRESENTATIVE WHERE YOU CAN SHOWCASE YOUR TALENTS, GROW PROFESSIONALLY, AND CONTRIBUTE TO OUR COMMITMENT TO EXCEPTIONAL CUSTOMER SERVICE. WE OFFER COMPETITIVE COMPENSATION, RICH BENEFIT PLAN OFFERINGS, OPPORTUNITIES FOR ADVANCEMENT, AND A SUPPORTIVE WORK ENVIRONMENT. APPLY NOW TO BE PART OF OUR DYNAMIC TEAM!
Requirements
- MINIMUM OF 1-YEAR INBOUND CALL CENTER EXPERIENCE IN CUSTOMER SERVICE OR A RELATED FIELD PREFERRED.
- EXCELLENT PHONE ETIQUETTE AND COMMUNICATION SKILLS.
- ABILITY TO ANALYZE CUSTOMER NEEDS AND PROVIDE SUITABLE SOLUTIONS.
- PROFICIENCY IN DATA ENTRY AND USING CRM SYSTEMS PREFERRED.
- STRONG ATTENTION TO DETAIL AND ORGANIZATIONAL SKILLS.
Nice To Haves
- BILINGUAL IN ENGLISH AND SPANISH PREFERRED.
Responsibilities
- ANSWER CUSTOMER INQUIRIES REGARDING EXTENDED WARRANTY AND GAP COVERAGE IN A PROFESSIONAL AND COURTEOUS MANNER
- ASSIST CONTRACT HOLDERS AND REPAIR FACILITIES WITH QUESTIONS ON CLAIMS ADJUDICATION AND PAYMENTS
- PROVIDE CUSTOMER SERVICE SUPPORT TO THE AUDITING AND CLAIMS DEPARTMENT
- INITIATE GAP CLAIMS
- DATA ENTRY FOR NEW CONTRACTS
- SUPPORT ALL FUNCTIONS OF THE CUSTOMER SERVICE DEPARTMENT AS NEEDED
- ASSISTING WITH SPECIAL PROJECTS AS NEEDED
- ASSISTING OTHER DEPARTMENTS WHEN NECESSARY
- ALL OTHER DUTIES AS ASSIGNED BY MANAGEMENT PERSONNEL
Benefits
- COMPETITIVE COMPENSATION
- RICH BENEFIT PLAN OFFERINGS
- OPPORTUNITIES FOR ADVANCEMENT
- SUPPORTIVE WORK ENVIRONMENT
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
