Customer Service Representative I - Part time PRN

IU Health • Muncie, IN

1d • Onsite

About The Position

Responds to patient/customer inquiries via phone and email in a timely and
professional manner. Determines the best method for problem resolution of basic
issues, meeting patient/customer needs and organizational guidelines.
Collaborates with other departments for issue resolutions as necessary.
Accurately gathers and documents patient/customer information and interactions
for database recording and scheduling. Processes orders, exchanges, and other
service requests. Maintains professionalism and a positive attitude in all
patient/customer interactions.

Indiana University Health is Indiana’s most comprehensive health system, with 15
hospitals and nearly 40,000 team members serving Hoosiers across the state.
We’re looking for team members who are inspired by challenging and meaningful
work for the good of every patient. People who are compassionate and serve with
a purpose. People who aspire to excellence every day.

Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email
• Determines the best method for problem resolution of basic issues
• Collaborates with other departments for issue resolutions as necessary
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling
• Processes orders, exchanges, and other service requests
• Maintains professionalism and a positive attitude in all patient/customer interactions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED