Customer Service Representative I - Indianapolis
About The Position
We are searching for individuals who are compassionate, serve with a purpose, strive for excellence, and are dedicated to supporting their team! Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling.
Requirements
- High School Diploma/GED.
- No experience required.
- Ability to type 30+ words per minute.
- Requires working knowledge of computers.
Nice To Haves
- Knowledge of medical terminology and medical coding preferred.
Responsibilities
- Responds to patient inquiries via telephone and email.
- Determines the best method for problem resolution meeting patient need and organizational guidelines.
- Coordinates issue resolutions with other departments as necessary.
- May gather patient personal and billing information for database entry and scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
