Customer Service Representative I

Heidelberg Materials•Pavilion, NY

23d•$20 - $24

About The Position

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing Respond promptly and professionally to customer inquiries via phone, email, and other channels. Provide accurate information on products, services, and order status. Resolve customer issues efficiently while ensuring a positive experience. Collaborate with internal teams to meet customer needs and deadlines. Maintain detailed and accurate records of customer interactions.

Requirements

Strong communication and active listening skills.
Ability to problem-solve and adapt in a fast-paced environment.
Proficiency with computer systems and data entry.
Commitment to delivering exceptional customer service.
Collaborative mindset with a focus on team success.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and other channels.
Provide accurate information on products, services, and order status.
Resolve customer issues efficiently while ensuring a positive experience.
Collaborate with internal teams to meet customer needs and deadlines.
Maintain detailed and accurate records of customer interactions.

Benefits

401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits
Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
Paid Bonding Leave
15 days of Paid Vacation
56 hours of Paid Sick Leave
10 Paid Holidays

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