Customer Service Representative I

Indiana University Health • Indianapolis, IN

38d • Onsite

About The Position

This position supports a high-volume call center environment. The ideal candidate is detail-oriented, communicates effectively, and thrives in a collaborative setting. You will work closely with nurses and other Customer Service Representatives to ensure smooth patient interactions.

Requirements

• High School Diploma or GED (no prior experience required).
• Ability to type at least 30 words per minute.
• Proficiency with computers and common office applications.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.

Nice To Haves

• Knowledge of medical terminology and coding.
• Experience in a healthcare or call center environment.

Responsibilities

• Handle inbound and outbound calls promptly and professionally.
• Respond to patient inquiries via phone and email, ensuring accurate and timely resolution.
• Coordinate issue resolution with internal departments as needed.
• Manage internal messaging and maintain organized records.
• Gather patient personal and billing information for database entry and scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees