CUSTOMER SERVICE REPRESENTATIVE I - 73004751

State of Florida

29d

About The Position

This Revenue Specialist III - Customer Service Representative I position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Interviewing customers in person and/or over the telephone Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation

Requirements

Currently employed with the Florida Department of Revenue in the Child Support Program.
2 years of experience processing information using a computer system
2 years of experience conducting research and analyzing information to make decisions.
2 years of experience communicating with others to gather information.
Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.