Customer Service Representative I
About The Position
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. Shaping the future, building successes Heidelberg Materials – your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions – setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you’re not just shaping the industry’s future; you’re shaping your own. Let’s get to work! Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
Requirements
- Strong communication and active listening skills.
- Ability to problem-solve and adapt in a fast-paced environment.
- Proficiency with computer systems and data entry.
- Commitment to delivering exceptional customer service.
- Collaborative mindset with a focus on team success.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and other channels.
- Provide accurate information on products, services, and order status.
- Resolve customer issues efficiently while ensuring a positive experience.
- Collaborate with internal teams to meet customer needs and deadlines.
- Maintain detailed and accurate records of customer interactions.
Benefits
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
- Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits
- Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
- Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
