Customer Service Representative I

Napoleon State Bank•Greensburg, IN

43d•Onsite

About The Position

Position Summary: Receives and disburses money and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.

Requirements

High school diploma or equivalent.
Oral/Written communication skills
Maintain confidentiality of customer information
Problem-solving and decision-making skills

Responsibilities

Receives checks and cash for deposit, verifies amount, and examines checks for endorsements and authenticity
Cashes checks and disburse cash after verification of signatures and customer balances.
Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
Orders daily supply of cash with vault teller and verifies all incoming and outgoing cash.
Balances currency and coin, in cash drawer at the end of their shift and compares totaled amounts with amount shown in Integrated Teller.
Explains, promotes, or sells products or services such as gift cards, cashier's checks, and check orders
Understands the different accounts, products, and services offered at the bank.
Balances ATM, processes night deposit bags and deposit by mail, prepares change orders
Accepts loan, mortgage and other payments (including utilities)
Perform error resolution within customer transactions and account activity