Customer Service Representative I

ARBOC • Middlebury, IN

7d

About The Position

The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls.
ESSENTIAL FUNCTIONS
· Provide Parts Lookup and customer service support for the call center.
· Enter customer purchase orders into system, organize and electronically file all customer purchase orders.
· Create Acknowledgement PDF file and distribute sales order acknowledgements to customers.
· Enter Customer part number cross reference information into system.
· Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts)
· Receive and respond to incoming customer calls.
· Process customer order request accurately, timely and professionally.
· Assist customers with determining product routing that meets their delivery needs.
· Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary.
· Follow all NFI policies and procedures.
· Responsible for Parts Lookup support (Training provided).
· Miscellaneous responsibilities as assigned by the Customer Service Supervisor.
· Specific to ARBOC:
· Assist ARBOC’s Dealers and End users.
· Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI.
· Help with Engineering drawings that are requested from NFI Engineering department.
· Set up new part numbers, answer questions regarding new part numbers.
· Assist with other requests regarding ARBOC’s parts and components that are used in the buses.
· Other items not listed

Requirements

• High School Diploma/GED
• Minimum of 2 years Customer Service or Call Center experience required
• Data entry and accuracy essential
• Strong interpersonal skills

Nice To Haves

• Previous Automotive experience strongly preferred
• Ability to read schematics and technical diagrams are beneficial
• Collision experience preferred

Responsibilities

• Provide Parts Lookup and customer service support for the call center.
• Enter customer purchase orders into system, organize and electronically file all customer purchase orders.
• Create Acknowledgement PDF file and distribute sales order acknowledgements to customers.
• Enter Customer part number cross reference information into system.
• Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts)
• Receive and respond to incoming customer calls.
• Process customer order request accurately, timely and professionally.
• Assist customers with determining product routing that meets their delivery needs.
• Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary.
• Follow all NFI policies and procedures.
• Responsible for Parts Lookup support (Training provided).
• Miscellaneous responsibilities as assigned by the Customer Service Supervisor.
• Assist ARBOC’s Dealers and End users.
• Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI.
• Help with Engineering drawings that are requested from NFI Engineering department.
• Set up new part numbers, answer questions regarding new part numbers.
• Assist with other requests regarding ARBOC’s parts and components that are used in the buses.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED