Customer Service Representative I Operations ( REMOTE NEAR JACKSONVILLE, FL.)
About The Position
Maximus is currently seeking Customer Service Representatives to support our Department of Education portfolio. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism. This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training. Pay and Benefits:- Competitive pay rate based on the county in which you live Additional bonuses available Paid training The opportunity to work from the comfort of your home Supportive environment with peers who share your passion for improving people's lives A career path that unfolds based on how you want to grow within the company This will be for a Limited Service position Hours of Operation: Mon: 8 am - 11 pm EST Tue - Fri: 8 am - 8 pm EST Sat: 10 am - 2 pm EST
Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
Responsibilities
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Benefits
- Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
