Customer Service Representative I

Safran•Gainesville, TX

3d•Hybrid

About The Position

In this role, you'll play a pivotal part in building and maintaining customer relationships for spare parts, ensuring timely fulfillment of customer needs. You will serve as the main contact for customers, communicate requirements to internal teams, and work to meet sales and delivery goals while maintaining high customer satisfaction.

Requirements

High School Diploma or equivalent.
Associate or Bachelor's Degree in Business or related field is preferred.
Experience in a customer related area or proven ability to work well with customers is required.
With a High School Diploma, an additional four (4) years of experience in a customer related area or proven ability to work well with customers required.
With an Associate's degree, an additional two (2) year of experience in a customer related area or proven ability to work well with customers required
Two of the additional years of experience must come from within Safran Seats.
Experience in a customer related area or proven ability to work well with customers required.
Must be proficient in the operation of office computers.
Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).
Must have the ability to generate written communication and to operate required office equipment.
Ability to read and review written communication.
Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
Must be able to work extended hours as needed
Must have ability to efficiently perform multiple tasks simultaneously
Must be able to interface with all departments within the company, as well as multi-cultural outside customers.
Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Customer Focus: Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships.
Inspire Others: demonstrate positive attitude
Presentation Skills - prepare and present presentation internally and externally
Ability to adapt to change in processes and offer critical thinking of ways to improve

Nice To Haves

Knowledge of how the Safran Seats business units' production operates

Responsibilities

Acts as the primary liaison between the customer and Safran Seats relative to spare part sales. This includes interfacing with finance, engineering, manufacturing, production control, pricing and purchasing departments as required.
Prepares Pricing Quotations and follows-up on customer inquiries.
Process customer purchase orders utilizing internal operating systems and acknowledge the delivery date to customer.
Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations.
Provides technical assistance and information to customers.
Mitigate complaints and settle customer disputes; to include quality concerns and credit memos.
Contribute to team success during workload cycles to ensure customer demands are met for all accounts.
Performs other related duties as required, which includes any customer related items which could include but is not limited to accounts receivable, product support, warranty, or seat related issues.
Required to participate in the rotation of the AOG cell phone.
Participate in Tiger Teams or other special teams to support their assigned customer. Responsible for accurate and timely response to all customer requests.
Participates in company training and innovations as required.
Potentially acts as a key user for the Front Office
Assists with training for all CSR's
Performs other duties as assigned.