Customer Service Representative I

Leviton Manufacturing • Fuquay-Varina, NC

4d

About The Position

Reporting to the Customer Service Manager, this position focuses on logistic support of customer service projects, including but not limited to entering orders, responding to phone calls, participating in the phone queue, invoicing, providing pricing information and communicating on order status. The position will help assure that the Customer Service organization meets or exceeds the needs of the customer by providing “World Class Customer Service.” This role provides the opportunity to work within the Network Solutions Business Unit of Leviton Manufacturing Company Inc.

Requirements

• Excellent customer service skills
• Ability to communicate effectively using phone, fax and email with internal and external customers
• Attention to detail and ability to handle mathematical calculations surrounding pricing and billing (i.e. discounts, interest, commissions, etc.)
• Ability to multi-task and handle a high volume of work in a fast-paced environment
• Proven ability to work in a team environment
• Must be proficient in:
• Excel and Word
• Presenting information and responding to questions from groups of managers, clients, customers, governmental sources, and the general public
• High School diploma or general education degree (GED), with AA Degree preferred
• Minimum 1 year of customer service experience preferably in a manufacturing environment

Nice To Haves

• Telecommunications, Datacom industry, and Made-to-Order experience preferred

Responsibilities

• Communicate effectively and professionally with internal and external customers, especially within the phone queue and email while answering customer questions on lead time, pricing and order status.
• Accept, enter and resolve customer orders and issues accurately and timely.
• Ability to understand all Network Solution products, Standard and Make to Order. Effectively convey product information and Network Solutions policies to customers (i.e. minimum billing, shipping schedules, returns, etc.)
• Initiate solutions and corrective actions for customer issues regarding varying topics (i.e. incorrect data entry, late or incorrect product shipment, pricing, etc.).
• Help facilitate the establishment of shipping dates that meet customer needs. Obtain and communicate customer delivery expectations and expedite orders that do not meet those needs.
• Request engineering support for new item creation, communicate special requirements to manufacturing, and facilitate material substitution.
• Handle the logistics of Material Returns and Credit transactions.
• Compile data in various reports utilizing Excel Spreadsheets and Word Documents.
• Participate in interdepartmental team meetings, provide customer service perspective on new product development, sales and marketing, safety, etc.
• Complete invoices and billing corrections in Intuitive while handbilling and adjusting order invoices in Oracle. Processes cancellations of orders in Oracle.
• Assist teams as needed and support the Strategic Account Team logistics to help ensure maximum customer satisfaction.

Benefits

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off
• For more information about benefits, please go to: https://careers.leviton.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees