Customer Service Rep I - CAC Cardiology - Remote

Sentara Health • Charlottesville, VA

3d • Remote

About The Position

Customer Service Representative I CAC Cardiology Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education. Candidates must live within one hour of either Martha Jefferson Hospital (Charlottesville) or Rockingham Memorial Hospital ( Harrisonburg VA)

Requirements

• High School Diploma or equivalent
• 2 years of Customer Service
• Previous Data Entry experience
• Call Center or higher volume Communication experience
• Must be able to report to either Martha Jefferson or Rockingham Memorial in event of power/internet loss from remote location (1 hour to report to on site location)

Responsibilities

• research and resolution of telephone inquiries from members or patients
• handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
• Provide quality service and customer satisfaction through effective communication and education

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees