Customer Service Representative I

Ortho Development Corporation•Draper, UT

20d•Onsite

About The Position

Customer Service Representative I Are you looking for a great work culture, good teammates, and caring leadership? Ortho Development is the place to be. We offer great benefits, working Monday through Friday. Ortho Development Corporation helps people do what they love by restoring mobility. We are an orthopedic design, manufacturing and distribution company located in Draper, Utah. We offer a complete benefits package, clean work environment, and thorough training. The Customer Service Representative I performs accounts receivable functions at the company including receiving surgery sheets from agents, invoicing the hospital, and requesting replacement inventory shipments to consignment warehouses. Work with hospitals and reps to obtain PO's for all surgeries. Follow up on lost and broken instruments and set up returns for broken items. Provide assistance to manage U.S. accounts receivable by working with AR Specialist on payment/PO discrepancies. Review monthly commission calculations for agents. Schedule: Monday to Friday Location: Onsite, Draper UT

Requirements

High School Diploma
Proficient in Word, Excel, and accounting software
Customer service demonstrating good people skills, dealing with customer complaints, and working through problems
Prioritizing and organizing records
Detail-oriented
Demonstrated accuracy in data entry and report generation
Ability to communicate and interact effectively with all levels of the organization
Self-starting, self-motivated mindset
Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
Must be able and willing to work successfully in a team environment

Responsibilities

Accounts Receivable Receive surgery slips, record invoice in accounting system, and submit invoices to hospitals for payment
Set up new customers in the business software, including AP and PO contacts.
Work with hospital and reps to obtain PO's for all inventory that was used.
Resolve customer inquiries regarding invoices and payments
Consignment Inventory and Company Property: Instruments and Devices Receive surgery slips and request Shipping Department to ship replacement inventory to consignment warehouse replenishing stock used in surgery
Coordinate with Distribution Planning to fulfill sales requests for consignment inventory transfers, including new agents or increasing inventory levels at consignment warehouses
Issue RMA numbers for consignment inventory requested to be shipped to Ortho Development or sales returns and process RMA’s per procedure
Sales Order Processing Record sales orders received from distributors, reviewing sales order for accuracy
Initiate sales order approval process
Maintain sales order records
Commission and Royalty Payments Record invoice and sales information into commission database
Prepare and submit commissions to manager for approval and payment on a monthly basis
Respond to inquiries from agents and surgeons about commission payments and resolve any concerns
Maintain commission rate schedule by agent. Commission rates are based on agent contracts with Ortho Development
Customer Service, Marketing & Sales Support, and Other Support Act as a liaison between customers (agents, distributors, and hospitals) and the company. Work with customers and company to resolve requests and concerns
Report and record all customer complaints per the “Complaint Handling Procedure”
Perform other job-related duties as assigned.