Customer Service Representative I- Greenwood

Indiana University Health System • Greenwood, IN

19h • Onsite

About The Position

This is a high‑volume Urgent Care environment that requires effective patient interaction and the ability to navigate multiple systems simultaneously.

Requirements

• High School Diploma or GED required; no prior experience necessary.
• Ability to type a minimum of 30 words per minute.
• Proficient computer skills required.

Nice To Haves

• Strong verbal and written communication, including collaboration with other sites via Teams.
• Excellent customer service skills.
• Ability to quickly learn and use multiple systems (EMR, insurance eligibility tools, Treasury applications).
• Knowledge of medical terminology and medical coding preferred.

Responsibilities

• Provide professional patient greetings and customer service.
• Register patients in the EMR system.
• Answer phone calls, respond to patient inquiries, and support in‑clinic needs.
• Communicate effectively with clinic staff and other locations.
• Respond to patient inquiries via phone and email.
• Assess the appropriate method for issue resolution in accordance with patient needs and organizational guidelines.
• Coordinate with other departments as needed.
• Collect and enter patient demographic and billing information for scheduling and database accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED