Customer Service Representative I - Indianapolis
Indiana University Health•Indianapolis, IN
2d
About The Position
Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling. Experience in obtaining prior authorizations for medical services required. Hours: Mon - Fri 8:00 - 4:30
Requirements
- High School Diploma/GED.
- Ability to type 30+ words per minute.
- Requires working knowledge of computers.
- No experience required.
Nice To Haves
- Knowledge of medical terminology and medical coding preferred.
Responsibilities
- Responds to patient inquiries via telephone and email
- Determines the best method for problem resolution meeting patient need and organizational guidelines
- Coordinates issue resolutions with other departments as necessary
- Gathers patient personal and billing information for database entry and scheduling
- Obtaining prior authorizations for medical services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
