CSR I

Romac Industries•Bothell, WA

14d•$25 - $34•Onsite

About The Position

The Customer Service Representative I role requires customer contact in which questions and orders are received from customers. The incumbent follows established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product, or service. The incumbent has readily available supervision to complete essential work functions. Hours: Mon – Fri Training Shift: 7:00am-3:30pm. After training is completed (approximately two months) the shift will change to 8:30-5:00 What You’ll Do Professionally provides information to customers in response to inquiries about products and services and ensures issues are resolved promptly and thoroughly. Answers multiple phone lines; checks and returns voicemail and email promptly. Maintains product knowledge, familiarity with products and catalog, and memorization of part numbers, ODs, etc. Provides troubleshooting and defuses customer conflicts through verbal and written communication; establishes and maintains rapport with customers. Verifies customer pricing on orders against company issued quotations. Requests and implements part numbers and special pricing into Oracle. Coordinates orders and ship dates with various departments, and keeps track of and follows-up on all late orders. Other duties include, but are not limited to: filing, research, selling product, running Oracle reports, invoicing assistance, sending product information and invoicing, and processing debit memos.

Requirements

Strong computer literacy; experience with Word, Excel, Explorer, etc.
Basic computer, typing, and 10-key skills
Ability to communicate well, both verbally and in writing
Ability to multi-task
Self-motivated, driven, and ambitiously pursues the activities required to complete daily workload and responsibilities

Responsibilities

Provides information to customers in response to inquiries about products and services and ensures issues are resolved promptly and thoroughly.
Answers multiple phone lines; checks and returns voicemail and email promptly.
Maintains product knowledge, familiarity with products and catalog, and memorization of part numbers, ODs, etc.
Provides troubleshooting and defuses customer conflicts through verbal and written communication; establishes and maintains rapport with customers.
Verifies customer pricing on orders against company issued quotations.
Requests and implements part numbers and special pricing into Oracle.
Coordinates orders and ship dates with various departments, and keeps track of and follows-up on all late orders.
Filing
Research
Selling product
Running Oracle reports
Invoicing assistance
Sending product information and invoicing
Processing debit memos

Benefits

employees are eligible for a quarterly discretionary profit-sharing bonus and a year-end bonus
medical, dental, and vision insurance (with a 100% employer-paid medical plan option for employee-only coverage)
a 401(k) retirement plan with company match
short and long-term disability insurance
life insurance
flexible spending accounts (FSAs)
an employee assistance program (EAP)
paid time off (PTO)
paid holidays
cell phone discounts