Customer Service Representative I - Pathology Lab

Indiana University Health System • Indianapolis, IN

2d • Onsite

About The Position

Onsite at IU Health Pathology Lab in Indianapolis. Full-time day shift, 40hrs a week. Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Coordinates issue resolutions with other departments as necessary. Coordinates patient testing with pathology specimens. May gather patient personal and billing information for database entry and scheduling. Team members will work directly with pathologists, physicians, nurses, etc.

Requirements

• Must have medical office and administrative experience.
• High School Diploma/GED.
• No experience required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.

Nice To Haves

• Knowledge of medical terminology and medical coding preferred.

Responsibilities

• Typing
• Phones skills
• Organization
• Multi-tasking
• Team collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED