Customer Service Representative I

Human Resources•Brooklyn Park, MN

About The Position

Founded in 1879, Nott Company is a leading and respected supplier of fluid power products and systems, industrial products and assemblies, and custom fabricator of flexible materials to original equipment manufacturers. We are 100% employee owned with a passion for growth and excellent service to our customers. CSR I

Requirements

High school diploma or GED
Minimum of 2 years of customer service experience required, specifically within a distribution or manufacturing environment.
Excellent communication skills, strong mechanical and sales aptitude, ability to handle multiple tasks and PC literate

Responsibilities

Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release.
Provide basic technical product information to customers.
Provide timely and efficient assistance to customers in resolving problems including product returns; identify and recommend process improvements that will prevent further problems.
Assist outside sales representatives with quotation process.
Monitor the status of open customer purchase orders; expedite and/or reschedule as necessary, communicating problem areas to customer.
Participate in processes and programs aimed at continuous improvement and safety.
Perform other duties as assigned.