Customer Service Representative I- Bloomington

Indiana University Health System • Bloomington, MN

2d • Onsite

About The Position

Description Location: Bloomington West Urgent Care Training Schedule: Week 1: Tuesday–Friday, 8:00 a.m.–4:30 p.m. Week 2: Monday–Thursday, 8:00 a.m.–4:30 p.m. Regular Schedule: 36 hours per week, consisting of 10–12‑hour shifts. Monday–Friday: 7:45 a.m.–8:15 p.m. Saturday & Sunday: 7:45 a.m.–6:15 p.m. Holiday availability required.

Requirements

• High School Diploma or GED.
• No prior experience required.
• Ability to type at least 30 words per minute.
• Working knowledge of computers.

Nice To Haves

• Strong interpersonal skills, professionalism, and initiative.
• Proficiency with Microsoft Office Suite.
• Ability to work independently within three months.
• Knowledge of medical terminology and coding preferred.

Responsibilities

• Register patients and verify demographic information.
• Provide support and assistance to patients in the waiting area.
• Respond to patient inquiries via phone and email.
• Determine appropriate resolution methods in alignment with patient needs and organizational guidelines.
• Coordinate escalated issues with other departments as needed.
• Collect patient personal and billing information for database entry and scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED