Customer Service Representative I

Rally House

2d•$18 - $20

About The Position

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth! Job Description The Customer Service Representative I reports to the Customer Service Manager and plays a key role in supporting both external and internal customers. This role involves assisting customers with locating products, providing order status updates, and answering purchase-related questions. Work is primarily conducted via phone calls and live chats. Representatives will focus on either customer or store support but may assist with both during high-volume times.

Requirements

Able to work weekdays, Saturdays, Sundays, and potentially evenings as needed
Proven customer service experience
1+ year of experience in a Rally House store, retail environment, or call center preferred
1+ year of experience using customer service software, databases, or related tools
Ability to provide outstanding customer service via phone and chat
Excellent verbal and written communication skills
Knowledge of Rally House store operations, with prior in-store experience preferred
Takes initiative and delivers results with a high degree of accuracy and attention to detail
Understanding of order processes, including ISPU (In-Store Pickup) and DS (Direct Ship) orders
Ability to operate a computer, keyboard, mouse, and other standard office equipment
Able to clearly view and read information on a computer screen
Occasionally lift or move items up to 15 pounds

Nice To Haves

Knowledge of Rally House store operations, with prior in-store experience preferred
1+ year of experience in a Rally House store, retail environment, or call center preferred

Responsibilities

Answer customer calls and chats promptly and professionally
Serve as the first point of contact for Rally House, representing the company with politeness and professionalism in every interaction
Research and resolve order and shipping issues
Process order or line item cancellations at customer request
Assist customers with completing purchases as needed
Provide best-in-class service to ensure a positive customer experience