Customer Service Representative I

American Carpet South • Hudson, NH

84d

About The Position

The primary role of the Customer Service Representative is to schedule all projects in a timely manner according to the installation type sold and ACS capacity while also verifying work scope and communicating job site requirements to the consumer. This role will also be responsible for landing technicians and closing installs ensuring ACS is meeting time and quality commitments.

Requirements

• Experience in a Call Center environment.
• Strong customer service skills and a commitment to resolving customer issues.
• Ability to handle a high volume of calls.
• Proficient in using a computer and navigating various systems.
• Strong problem-solving skills.
• Ability to adapt to changes in processes.

Nice To Haves

• Enjoys challenges and is willing to work overtime and/or weekends.
• Organized and values keeping things orderly.

Responsibilities

• Making and receiving a high number of scheduling calls.
• Verifying purchased items with the customer to ensure they receive the correct product.
• Receiving calls from the Installation team regarding their estimated time of arrival and when they arrive at the customer's home.
• Following up with the customer upon installation to ensure they are highly satisfied.

Benefits

• Medical, Dental, Vision
• Vacation (Planned Time Off)
• Sick/Personal (Unplanned Time Off)
• Flexible Spending Accounts
• Health Savings Account (HSA)
• Commuter Accounts
• 401k with Employer match
• Voluntary Short Term Disability
• Company Paid Life Insurance and ADD
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees