Customer Service Representative I

Yardi Systems • Waltham, MA

106d • $23 - $25

About The Position

Ready to be the friendly voice that helps customers every day as a Customer Service Representative I? In this role, you'll dive into customer questions, find clear answers, and solve problems with a smile. You'll keep things running smoothly by tracking interactions and making sure every issue gets the attention it needs. If you're all about great service and love turning challenges into wins, this role is made for you!

Requirements

• 2-year college degree or equivalent experience
• 2-year minimum experience in direct customer service
• Demonstrates excellent telephone and written communication skills
• Excellent written and verbal communication skills
• Professional phone demeanor skills
• Proficiency in Microsoft Office Suite
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• High attention to detail and strong organizational skills

Nice To Haves

• Experience using a customer service (“CRM”) or sales database system
• Real Estate run on Yardi.

Responsibilities

• Answer customer questions by researching and providing clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure every inquiry or concern is fully addressed.
• Meet company service and productivity standards while complying with policies and maintaining excellent customer care.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Associate degree