Customer Service Representative I

Kirby Risk-posted 2 months ago
Full-time • Entry Level
South Bend, IN
501-1,000 employees
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At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence. In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

  • Deliver outstanding customer service—exceeding expectations and honoring every commitment.
  • Partner with outside sales to support customers and strengthen relationships.
  • Coordinate with vendors to ensure products are delivered accurately and on schedule.
  • Support corporate marketing efforts such as product launches and training events.
  • Engage in a variety of responsibilities, including Counter and Inside Sales, Warehousing and Inventory Management, Vendor and Customer Communications, Order Entry and Product Support.
  • College coursework and/or 2+ years of relevant work experience.
  • Strong written, verbal, and interpersonal communication skills.
  • Detail-oriented with excellent organizational abilities.
  • Quick learner who’s eager to grow and apply new knowledge.
  • Experience in business-to-business sales or electrical distribution preferred.
  • Forklift experience.
  • Medical, RX, Dental, and Vision insurance.
  • Life insurance & Employee Assistance Programs.
  • Tuition reimbursement & on-the-job training.
  • 401(k) with company match & Profit Sharing.
  • Paid Time Off (PTO).
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