Customer Service Representative I

Dover Corporation • Surry, NH

278d • $20 - $25 • Remote

About The Position

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The Role: Customer Service Representative will serve as the primary interface for customers. You'll navigate our ERP system (SAP), our Sales Order Automation tool, as well as our B2B portal to process quotes, orders, returns, credits, and debits. Consistently deliver high quality service that instills customer confidence and loyalty.

Requirements

• High School Diploma or equivalent required; 2 or 4-year degree preferred.
• Previous customer-facing experience and data entry experience.
• Superior data entry speed, accuracy, and attention to detail.
• Ability to thrive in fast-paced environment and remain calm under pressure.
• Strong planning and organizational skills.
• Excellent written and verbal communication skills.
• Superior active listening skills with the ability to interpret client needs.
• Strong problem-solving skills.
• Proven ability to build customer rapport.
• Commitment to continuous improvement, teamwork, and collaboration.
• Familiarity working with SAP and Salesforce a plus.

Responsibilities

• Interpret and process customer requests and general inquiries.
• Collaborate with cross-functional team members to satisfy customer requirements.
• Create and maintain ERP system records with a superior level of accuracy.
• Maintain Company product and service knowledge sufficient to satisfy customer needs.
• Consistently provide accurate, prompt, professional service, and follow-up.
• Decisively resolve routine customer concerns.
• Leverage customer feedback to drive continuous improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED