The position involves light clerical work, including answering and screening telephone calls to the appropriate person, and resolving calls related to orders, quotes, etc. The role requires the ability to use hand tools and assist or complete modifications to products such as glazing, section width changes, and insulating, as well as fork truck operation. The employee will respond to customer requests for information concerning order tracking, order expediting, and product availability. Additionally, the role includes performing order entry at both the sales invoicing level and requests for products from supply plants. The employee will notify customers of potential backorders, credit issues, order availability, and any other information regarding orders. Acting as a liaison between the sales center and plant departments, the employee will gather necessary information and respond appropriately. The position also requires processing all necessary paperwork for the daily operation of the sales center, handling delivery responsibilities as required, assisting in unloading and loading vendor and customer vehicles, monitoring completion of daily customer LTL shipments including UPS, and assisting the GM and AGM with inventory controls including cycle counts, daily review of inventory levels, scrap processing, and loss prevention. Other duties may be assigned as needed.