Customer Service Representative I - Water Utility - Part Time

City Of Abilene • Abilene, TX

393d • $32,885 - $39,458

About The Position

The Customer Service Representative I (CSR I) at the City of Abilene is responsible for providing excellent customer service to water utility customers. This entry-level position involves handling inquiries, processing payments, and managing service requests while ensuring compliance with established policies and procedures. The CSR I primarily focuses on cashiering and basic customer service functions in the lobby, working under general supervision.

Requirements

• High school diploma or GED is required.
• One (1) year of continuous customer service or clerical experience involving heavy public contact is preferred.
• Knowledge of principles and practices of excellent customer service.
• Knowledge of general office practices and procedures.
• Knowledge of utility billing systems and related software applications.
• Basic accounting principles and financial reconciliation processes.

Nice To Haves

• Experience with utility billing systems.
• Familiarity with city, state, and federal regulations related to utility billing and collections.

Responsibilities

• Communicate with walk-in customers, providing assistance with account inquiries, payments, and service requests.
• Receive payments and issue receipts for cash, check, credit card, and money order transactions.
• Validate balances and reconcile receipts and other financial data daily.
• Use utility billing software to assist customers with their account balances, water consumption, and initiation or termination of water service.
• Generate, dispatch, and process water utility maintenance service orders as needed.
• Retrieve and open mail from the post office box and other drop box locations.
• Maintain files and compile receipt reports.
• Perform other job related duties and responsibilities as assigned.

Benefits

• Part-time position with hourly pay ranging from $15.81 to $18.97.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED