Customer Service Representative I - SHP

Marshfield Clinic • Marshfield, WI

82d

About The Position

The Customer Service Representative I - Security Health Plan (SHP) primary responsibility is to ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan's members. The individual will interact with members, applicants, providers, and agents via telephone. The Customer Service Representative I - SHP will identify the customer's concern and appropriately research and resolve the inquiry in a timely manner. This is a basic learning phase and will be continually trained and coached to enhance customer service skills. The Customer Service Representative I - SHP will escalate complex issues to a Benefit Specialist.

Requirements

• Two years' experience with customer service.
• Demonstrated proficiency with handling high-pressure situations.
• Strong verbal and written communication skills.

Nice To Haves

• Associate or Bachelor's Degree in business administration.
• Experience working in a health insurance call center.
• State of Wisconsin Insurance Agent's license.

Responsibilities

• Ensure positive customer interactions with Security Health Plan's members.
• Interact with members, applicants, providers, and agents via telephone.
• Identify customer concerns and research inquiries.
• Resolve inquiries in a timely manner.
• Participate in continual training and coaching to enhance customer service skills.
• Escalate complex issues to a Benefit Specialist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed