Customer Service Representative I - SHP
About The Position
The Customer Service Representative I - Security Health Plan (SHP) primary responsibility is to ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan’s members. The individual will interact with members, applicants, providers, and agents via telephone. The Customer Service Representative I - SHP will identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner. This is a basic learning phase and will be continually trained and coached to enhance customer service skills. The Customer Service Representative I - SHP will escalate complex issues to a Benefit Specialist.
Requirements
- Two years’ experience with customer service.
- Demonstrated proficiency with handling high-pressure situations and with verbal and written communication.
Nice To Haves
- Associate or Bachelor’s Degree in business administration.
- Experience working in a health insurance call center.
- State of Wisconsin Insurance Agent’s license.
Benefits
- Positions listed as 30 hours per week or greater are offered the level 1 benefit package.
- Positions listed as 20 – 29 hours per week are offered the level 2 benefit package.
- Positions listed as less than 19 hours per week are non-benefited.
- Benefits for temporary positions vary.
- Details will be discussed in the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
