Customer Service Representative I or II

The First National Bank of Bastrop • Bastrop, TX

96d

About The Position

The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package. The position includes roles for Customer Service Representatives I and II, focusing on various customer service tasks, relationship building, and operational duties within the bank.

Requirements

• High school diploma or equivalent.
• Six months of cash handling in a customer service position.
• Excellent customer service skills and use of good judgement on customer service issues.
• Proficiency in computers and Microsoft Office software.
• Excellent listening ability and verbal communication skills.
• Strong attention to detail, with a focus on accuracy and quality of work.
• Strong organizational skills; ability to balance multiple tasks simultaneously.
• Basic math skills.
• Ability to take initiative and maintain flexibility.

Nice To Haves

• Fluent in English and Spanish.
• Previous banking experience.
• One year of new accounts or teller experience.
• General knowledge of internet banking, ACH, and debit card fraud and disputes.
• General knowledge of loan department functions.

Responsibilities

• Perform a variety of customer services such as receiving deposits and loan payments, handling withdrawals, cashing checks and savings bonds.
• Answer questions from customers concerning services provided by the bank.
• Assist and support deposit growth by leveraging the Community Banking Relationship Model.
• Cash checks and disburse funds after verifying signatures and sufficiency of funds.
• Evaluate checks to verify endorsements, dates, and overall legality of the documents.
• Accept deposits, confirming accuracy of transactions.
• Prepare, verify, and issue cashier’s checks and money orders.
• Accept loan payments and prepare change orders for commercial customers.
• Assist customers in redeeming savings bonds and record transactions.
• Balance drawer/cash recycler at end of day and ATMs at end of week.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Explore customer needs and desires, identifying and presenting information on appropriate bank services.
• Open new checking, savings, and time deposit accounts, explaining different options and programs available.
• Review legal documents in opening new accounts and provide notary services for customers.

Benefits

• Paid time off
• Paid parental leave
• Paid volunteer time
• Employee Stock Ownership Plan with 401(k) Provisions (KSOP) with match
• Up to $825 match on Health Savings Account
• Life/AD&D/LTD insurance
• Tuition reimbursement
• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental coverages including short term disability, cancer, critical illness, and accident insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Dependent Care FSA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees