Customer Service Representative I, Operator
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About The Position
At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. The primary responsibility of the Customer Service Representative is to provide superior customer service to each individual making contact with Monarch. Customer Service Representatives are responsible for managing inbound/outbound calls, scheduling appointments for Monarch’s behavioral health outpatient facilities and providing general support and information to callers.
