Customer Service Representative I-(Full-Time)

City of Greenville, TX • Greenville, TX

103d

About The Position

Applications are now being accepted for the position of Customer Service Representative I-(Full-Time). The primary responsibilities include performing excellent customer service skills to ensure the customer is provided the best customer service via email, in person, or phone call for all GEUS services. The role involves assisting residential and commercial customers with new service accounts and assisting customers with utility, cable, and Internet account transfers and disconnections. Additionally, the representative will record, maintain, and scan all utility, cable, and Internet transactions, analyze, and collect deposits for accounts. The position also requires assisting customers with GEUS utility, cable, and Internet billing inquiries and troubleshooting GEUS cable and Internet issues. Multi-tasking and the ability to work under stress in a high-paced work environment are essential. Regular attendance and punctuality are essential job functions, and the representative will perform other duties as assigned.

Requirements

• High school diploma or equivalent plus some course work or computer training beyond high school
• 1-2 years of related experience in an office environment, preferably including some customer contact
• Proficiency in Microsoft Office software
• Tyler Technology Incode software knowledge a plus
• Bi-lingual ability is a plus

Responsibilities

• Performs excellent customer service skills to ensure the customer is provided the best customer service via email, in person, or phone call for all GEUS services
• Assists residential and commercial customers with new service accounts and assists customers with utility, cable, and Internet account transfers and disconnections
• Records, maintains, and scans all utility, cable, and Internet transactions, analyzes, and collects deposits for accounts
• Assists customers with GEUS utility, cable, and Internet billing inquiries
• Assists customers with troubleshooting GEUS cable and Internet
• Multi-tasking, ability to work under stress in a high-paced work environment
• Regular attendance and punctuality are essential job functions
• Performs other duties as assigned

Benefits

• Pay Rate: DOQ plus Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED