TPWD - Customer Service Representative I (Fluctuating Hours)

Texas Parks and Wildlife Department•Vanderpool, TX

47d•Onsite

About The Position

Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.

Requirements

Graduation from High School or GED.
No experience required.
Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

Nice To Haves

One year experience in general clerical, cash handling or customer service work.
One year of clerical experience in accounting, typing, filing, record keeping and data entry.
Experience in use of automation equipment or word processing and spreadsheet equipment and software.

Responsibilities

Providing customer service and information to the public in person, on the telephone, and in writing
Revenue collection
Permit sales
Automated campsite registration
Accounting for daily revenue and ancillary product sales
Clerical duties that include preparation of reports, and processing of correspondence
General cleaning of the Headquarters and restrooms
Operates credit card machine, campsite registration and computer sales machine
Works with computer applications such as Windows, Word and Excel
Performs additional duties as assigned
Complies with all Agency, Division and Branch rules, regulations and procedures

Benefits

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities.
Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program.
For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

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