TPWD - Customer Service Representative I (Fluctuating Hours)
About The Position
Under the direction of the Office Manager, this position performs entry-level to routine customer service work including assisting with the daily office operations and clerical duties at Cooper State Park - Doctors Creek Unit. Responsible for processing correspondence, report preparation and answering telephones. Performs revenue collection, license and permit sales, automated visitor registration, and making reservations. Provides information to park visitors and general public. Responsible for the general routine cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.
Requirements
- Graduation from High School or GED.
- No experience required.
- Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.
- Knowledge of general office procedures.
- Knowledge of administrative and clerical procedures.
- Knowledge of basic mathematics.
- Skill in MS Word, Excel, and Outlook.
- Skill in effective verbal and written communication.
- Skill in providing quality customer service in a courteous and professional manner.
- Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
- Skill in managing several projects simultaneously.
- Ability to handle complaints, emergencies, stressful work environments, and high volumes of people courteously and effectively.
- Ability to accurately handle cash and account for revenue collected.
- Ability to work independently with little or no supervision.
- Ability to work as a member of a team.
- Ability to learn an on-line registration system.
- Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
- Ability to respond to public inquiries in a timely manner.
- Ability to conduct work activities in accordance with TPWD safety program.
Nice To Haves
- One year of experience in areas such as general clerical, cash handling, or customer service.
- Bilingual in English and Spanish.
Responsibilities
- Assisting with the daily office operations and clerical duties
- Processing correspondence
- Report preparation
- Answering telephones
- Performing revenue collection
- License and permit sales
- Automated visitor registration
- Making reservations
- Providing information to park visitors and general public
- General routine cleaning of park headquarters
- Additional duties as assigned
- Complies with all Agency, Division and Branch rules, regulations and procedures
Benefits
- Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities.
- Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program.
- For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administration of Environmental Quality Programs
Education Level
High school or GED
Number of Employees
1-10 employees
