Customer Service Representative I DCC

Skokie Park District•Skokie, IL

15h•$16•Onsite

About The Position

Basic Function: Our Customer Service Representatives are responsible for providing excellent customer service to patrons of the Skokie Park District who contact the Devonshire Cultural Center in person at the front desk or by telephone. Representatives greet internal and external customers, provide information about District programs, and use our RecTrac processing system for transactions. Representatives answer the telephone in a professional manner, use a shared email account, and use their personal cell phone for scheduling purposes. Process program registrations and refunds through the RecTrac system Process passes, ticket sales, enrollment rosters specific to facility Process end of shift paperwork and receipts, manage transactions including cash, checks, credit cards, and Skokie Park District gift cards May be assigned specialty transaction duties such as off-site ticket sales, waitlist management, alcohol sales for special events (with Basset certification), and social media monitoring for Devonshire sites and calendar entries Maintain cleanliness of the front desk and display areas, making sure promotional materials are current Communicate with Customer Service Supervisor, custodial staff, and Facility Manager with regard to activities, events, room set-ups, ordering materials, and special considerations Answer incoming telephone calls and handle inquiries with regard to Skokie Park District programs and events. Properly communicate voicemail and in-person messages to the appropriate parties Assist supervisors and staff members with various clerical jobs as needed Greet and communicate with customers in a courteous and professional manner Attend mandatory staff meeting and trainings as assigned Support building-wide events with specialty jobs Opens, closes, and secures facility following procedures provided by Facility Manager or Customer Service Supervisor as needed Adheres to and actively enforces the safety responsibilities and safety procedures as outlined in the District's Safety Manual and Risk Management program Performs other duties as assigned Must be available to work Saturdays and Sundays, for shifts up to 6 hours, between the hours of 8:30am-9:30pm. Must be able to work evening shifts for up to 6 hours between 2:00-9:30pm. Typically, Customer Service Representatives work 2-4 shifts per week. This job falls in paygrade PT4. The target hiring range for this position is $16 depending on qualifications. A link to our part-time wage scale can be found here: https://www.skokieparks.org/part-time-wage-scale/ Additionally, a list of our benefits for staff can be found here: https://www.skokieparks.org/assets/1/6/SPD-InternalBenefitsChart-20251.pdf At the Skokie Park District, we believe in fostering a workplace where everyone feels valued, respected, and empowered. We are proud to be an Equal Opportunity Employer and welcome people of all backgrounds, experiences, and perspectives. We are committed to creating a diverse and inclusive environment where all employees can thrive. We encourage applicants of all races, genders, ages, abilities, and identities to apply and join our team.

Requirements

Is responsible and dependable
Completes assignments accurately within established deadlines
Demonstrates personal integrity
Maintains an even temperament
Demonstrates an ability to concentrate on key job expectations
Demonstrates concern for others by quick response and helpful referrals
Manages personal feelings
Demonstrates ability to work effectively with varied people with emotional maturity
Works independently
Accepts decisions and takes questions or problems to the Supervisor
Clearly communicates messages and ideas
Demonstrates cooperation, courtesy and consideration when working with oth ers
High School Diploma or equivalent (GED) required
Must be an adult at least 18 years of age
Must have proficient computer skills and be able to use office software
Must possess excellent verbal and written communication skills and outstanding customer service skills
Must complete Sexual Harassment Training and Basset Certification
Can obtain CPR and AED certification
MUST BE AVAILABLE TO WORK WEEKENDS
Must be available to work Saturdays and Sundays, for shifts up to 6 hours, between the hours of 8:30am-9:30pm.
Must be able to work evening shifts for up to 6 hours between 2:00-9:30pm.

Responsibilities

Provide excellent customer service to patrons
Greet internal and external customers
Provide information about District programs
Use our RecTrac processing system for transactions
Answer the telephone in a professional manner
Use a shared email account
Use their personal cell phone for scheduling purposes
Process program registrations and refunds through the RecTrac system
Process passes, ticket sales, enrollment rosters specific to facility
Process end of shift paperwork and receipts
Manage transactions including cash, checks, credit cards, and Skokie Park District gift cards
Maintain cleanliness of the front desk and display areas
Communicate with Customer Service Supervisor, custodial staff, and Facility Manager
Answer incoming telephone calls and handle inquiries
Properly communicate voicemail and in-person messages
Assist supervisors and staff members with various clerical jobs
Greet and communicate with customers in a courteous and professional manner
Attend mandatory staff meeting and trainings
Support building-wide events with specialty jobs
Opens, closes, and secures facility following procedures
Adheres to and actively enforces the safety responsibilities and safety procedures
Performs other duties as assigned