Customer Service Representative I Bilingual French

One80 • TX

88d • $16

About The Position

The Customer Service Representative Associate provides frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This entry-level role involves handling customer calls, emails, and chats, while following company policies and procedures to deliver timely and effective solutions.

Requirements

• High school diploma or equivalent.
• 0-2 years of customer service experience (internships or part-time roles accepted).
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic proficiency in computer systems and customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product and service questions, billing issues, and order processing.
• Escalate complex issues to senior team members or management as needed.
• Maintain accurate records of customer interactions and transactions.
• Provide high-quality service to ensure customer satisfaction and retention.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Retirement savings plan.
• 10 to 20 vacation days depending on experience.
• 11 paid holidays and 5 half days, depending on the calendar year.
• Annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees