Customer Service Representative (Hybrid)

Taylor Communications-posted 6 months ago
Full-time • Entry Level
Dayton, OH
Wholesale Trade Agents and Brokers
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Taylor Communications, a Taylor Corporation company, is seeking a Customer Service Representative (CSR) to join the team in Dayton, OH to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

  • Manage all communications-written, verbal, and in person, in a professional, proactive and efficient manner.
  • Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
  • Successfully establish, manage and exceed customer expectations throughout all engagements.
  • Engage appropriate resources to assist or resolve service issues as necessary.
  • Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
  • Manage workflow to meet customer deadlines in a team environment.
  • May act as a coach/mentor to other CSR's.
  • Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
  • Coordination of projects and complex customer deliverables.
  • The ability to understand and appropriately use the company pricing system and policies.
  • The ability to understand and help the customer articulate their needs.
  • Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
  • Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
  • Autonomously manage and own numerous multiple-solution customers and related demands with ease.
  • Work independently and within a team to deliver a consistent, exceptional customer experience every time.
  • High School education or above with 2 years of college preferred.
  • 3 years of related / relevant experience in position or specialization.
  • Print, marketing or promotional product experience.
  • Salesforce.com knowledge a plus.
  • Strong MS Office skills with emphasis on Excel and Outlook.
  • Advanced computer experience and ability to implement new technologies.
  • Comprehensive benefit package including several health plans to choose from.
  • Dental and vision insurance.
  • Wellness programs.
  • Life and disability coverage.
  • Flexible spending accounts.
  • Health savings accounts.
  • 401(k) plan with company match.
  • Paid time off (PTO).
  • 64 hours of annual holiday pay.
  • DailyPay option to get paid on the first day.
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