About the position
Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU! Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada pest-free, worry-free and just plain better. We maintain excellence in everything we do, from our first point of contact with our customers, through their customized pest control and lawn care treatments, and then into a watchful continuing care program. We'd love to welcome you to our team! We reward our employees with superior benefits and compensation, and provide extensive ongoing training to provide you with the skills to succeed. We believe it's important to invest in your career! Our careers offer the perfect combination of autonomy, accountability, and camaraderie!
Responsibilities
- Answering telephones and directing persons and/or telephone calls to the appropriate branch, department or person.
- Receiving and delivering messages verbally and/or in writing.
- Scheduling estimates, inspections, setting up new services and callbacks.
- Resolving Customer Service issues.
- Processing and responding to customer emails.
- Providing administrative support to the department as needed including processing mail and other marketing materials.
- Developing positive working relationships between the Customer Service Center, Corporate, and Branch personnel.
- Participating in the development of new programs, the training of new employees, and the continuing education of current employees as requested by Customer Service Center Leadership.
- Full participation in team meetings and training programs.
- Working modified shifts including evening and weekends as needed.
- Compiling data.
- Operating computers, telephones, electronic calculators, fax machines, copiers, printers, and any other equipment used to effect the efficient, timely operation of the Customer Service Center Department.
- Other duties as assigned.
Requirements
- High School Diploma or equivalent preferred.
- Microsoft Office experience (Word, Excel, PowerPoint, Outlook).
- Professional communication skills (verbal and written).
- Must live within a reasonable commute driving distance of our corporate office located at 555 N. Guild Avenue, Lodi, CA 95240 and have the ability to drive to the location as needed.
Benefits
- Medical, Dental & Vision Insurance.
- Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance.
- Employee Assistance Plan.
- 401(k) Plan with Company Match.
- Pet Insurance.
- Paid on the job training.
- Advancement opportunities. We promote from within!
