Customer Service Representative - Hybrid Franklin, WI

Northwestern Mutual • Franklin, WI

257d • $18 - $27 • Remote

About The Position

It's an exciting and important time to be a part of Northwestern Mutual. We're strong, innovative, and growing. And we want you to grow with us. The Core Client Services team, part of Risk Client Services, supports our clients and Financial Advisors. This is a Hybrid role for Franklin, WI 3 days on site and 2 days' work from home - Start Date July 7th, 2025.

Requirements

• Associates degree in business or related field or equivalent combination of education and experience.
• Previous customer service experience preferred.
• Effective written and verbal communication skills.
• Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy.
• Organization skills with the ability to prioritize tasks.
• Ability to welcome change and embrace continuous improvement in a fast-paced work environment.
• A strong desire to continuously learn and improve.
• Demonstrated problem solving skills and ability to provide options.
• Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.
• Ability to navigate multiple systems and applications to complete standard requests.
• Successful completion of any required testing.

Responsibilities

• Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.
• Becomes proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions which requires a basic understanding of a risk product.
• Resolves routine problems by following defined standard process and evaluating solutions.
• Takes responsibility of the client experience to make a difference by connecting with the client and seeing things from their point of view.
• Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
• Fosters a professional relationship with our clients to enhance brand loyalty.
• Exhibits consistent and appropriate style and customer focused approach to a variety of customers and customer situations.
• Uses available resources to effectively and accurately complete routine cases.

Benefits

• Geographic specific pay structures, compensation and benefits could be applicable based on location.
• Equal opportunity employer who welcomes and encourages diversity in the workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree